You can return an item for any reason, within 30 days of receiving your order (extended to 60 days for any item purchased 10 Nov to 25 Dec). The item(s) must be unworn and in new condition with all labels attached. You can choose to have a refund or a replacement item. The customer will need to pay the return postage to us and for exchanged items we will pay the cost of posting the new item back to you.
To make a return, simply use the address on the despatch note that came with your order, and remember to let us know why you are returning the item (eg. a refund, or a replacement item) so we can put things right for you quickly.
Please get a Proof of Posting certificate when you return your item, just in case it goes astray in the post.
If you have misplaced your despatch note our returns postal address is:
T-lab Returns, Pacwolf Fulfilment Ltd, Warehouse 5b, Wireless Hill Industrial Estate, South Luffenham, Rutland, LE15 8NF
Please remember to let us know whether you would like an exchange or refund.